The Trueline Process
"Facts about why so many customers choose to build with Trueline..."
Professional
Our Professional design consultants come to you, morning, afternoon or evening to discuss your requirements, providing a fully Engineered FREE design that includes only the very best products, fixtures and fittings. On virtually every appointment, you’ll know on the same day what the outlay is, together with a detailed sketch impression or computer model of the area to assist you to visualise the finished project.
Quality
After you’ve decided which of our quality product and design combinations best suits you and your family’s needs, we’ll prepare a fixed price contract approved by the HIA and Master Builders QLD. Our fixed price contract ensures your peace of mind by outlining all inclusions, the full scope of works, and time frames throughout the project.
Each Trueline project is appointed a Project Management Team to handle all the necessary tasks to bring your new Patio or Room Extension to life! You’ll be contacted at every stage of the process –
We call it the “Trueline Customer Care Guarantee”...
We aim to provide our customers an enjoyable experience by eliminating the hassle often encountered by unorganised, fly-by-nighters, and one off owner builders. Our expertise and know-how comes from over four decades of experience and ensures quality assurance that is passed on to each of our many customers. We guarantee to give each of our customers a 'Platinum' care experience.
Peace of mind
Trueline Queensland holds a full Builders license and each project is insured by the Queensland Building Services Authority (QBSA) Insurance Scheme, and Vero Insurance in NSW where applicable. Trueline are also members of the HIA (Housing Industry Association), and the Master Builders Association.
We provide a professional drafting and building design service creating detailed plans and engineering specifications for every project, and obtain all appropriate council approvals through our panel of private certifiers.
Want to build something out of the ordinary? No problem...Trueline prides itself on being able to handle the difficult jobs, where other companies simply walk away. We’ll make the extra effort to ensure your ideas become reality.
Product, Workmanship and Satisfaction Guarantees you can rely on – All Trueline Products have been carefully selected based on quality and reliability. This means we can offer REAL GUARANTEES backed by our manufacturers and suppliers, all of which are long term partners with the Trueline group. We’re also the ONLY Home Improvement Company to offer a 15 year Workmanship Guarantee...that’s more than double the BSA requirement!
